Manually sync your Fitbit with your phone. Sometimes the Fitbit app needs a little prodding to initiate sync even after it's opened. To force a sync, tap the member card icon, tap the name of the Fitbit tracker, and then tap Sync Now . Check the Bluetooth settings. A Fitbit tracker syncs data to smartphones, tablets, and computers using.. Make sure the pins on the charging cable align with the port on the back of your tracker. Charging fully takes about 1-2 hours. While Charge 5 charges, double-tap the screen to turn it on and check the battery level. Swipe right on the battery screen to use Charge 5. A fully charged tracker shows a solid battery icon.

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Fitbit not syncing, Android edition: Go to Settings > Apps & notifications > See all apps and find the Fitbit app. Tap on it and then select Force stop . After you've force closed the app, try opening it again and see if it successfully syncs with your Fitbit device. This should fix the problem most of the time. 3.. Download Fitbit connect. 2. Make sure you're signed in with your account credentials. 3. Connect your Fitbit Wireless Sync Dongle. 4. It should sync automatically, or you can press Sync to do it.